General Questions

Q: What is Share a Concern?
A: Share A Concern is an anonymous employee reporting platform that enables organizations to receive and manage workplace concerns confidentially. It provides a secure third-party channel for employees to report issues while giving employers tools to track, respond, and resolve matters efficiently.
Q: How does it work for employees?
A: Employees simply enter their employer’s unique ID on our website or call the toll-free number (for PLUS subscribers). They can submit concerns anonymously, attach documents, and set up optional notifications. No registration or login is required.
Q: What types of concerns can employees report?
A: Employees can report any workplace-related concerns, including harassment, discrimination, safety issues, ethics violations, policy violations, and more. The platform is designed to accommodate a broad range of issues.
Q: How is this different from an internal suggestion box or direct HR reporting?
A: Unlike internal systems, Share a Concern provides a third-party platform that ensures true anonymity, encouraging employees to speak up without fear. It also offers structured concern tracking, anonymous communication, and real-time notifications—all things a suggestion box or direct HR reporting often lack.

Account Setup & Enrollment

Q: How quickly can we start using Share a Concern?
A: Your account is activated immediately upon enrollment. You’ll receive your unique employer ID, along with ready-to-use communication templates, in your employer portal. You can be live within minutes.
Q: What is included in the standard plan?
A: The standard plan includes a dedicated employer portal, real-time notifications, concern tracking, internal case notes, reporting tools, anonymous two-way communication, and instructional wallet cards for employees.
Q: What additional features come with Share a Concern PLUS?
A: The PLUS plan includes everything in the standard plan plus a direct reporting link (shareaconcern.com/employername), a toll-free phone reporting option, and employer mobile alerts.
Q: Can we customize Share a Concern to fit our organization’s needs?
A: Share A Concern is designed for simplicity, offering pre-configured workflows that work for most organizations. If you require highly complex workflows or customized case management, please contact us.

Managing Employee Concerns

Q: Who in our organization can access employee reports?
A: The employer's primary user can add multiple collaborators who can view, track, and manage concerns. Assigned users can engage with employees anonymously. Access can be managed within the employer portal.
Q: Can employees track the status of their reports?
A: Yes, employees can log in using their concern ID and PIN to check updates, view messages, and respond if necessary. Employers can also send closure updates when resolving a concern.
Q: Can employees edit or delete their concerns after submission?
A: No. Employees cannot edit or remove concerns after submission. They can, however, add new messages and attach additional files.
Q: Can we delete a concern if needed?
A: Employers may request a full record deletion, but partial edits or redactions are not allowed. Only the primary user on the account can request a deletion. However, deleting a concern may impact compliance requirements.
Q: How do notifications work?
A: Employers receive notifications when a new concern is submitted, when a message is received, or when attachments are added. Employees who opt in for notifications will receive updates when their concern is addressed.
Q: How can employees report concerns using the toll-free number?
A: Employees enrolled under the Share a Concern PLUS plan can call our 24/7 automated toll-free reporting line to submit concerns. They will enter their employer ID and provide answers to the same questions as on the platform. Their responses are automatically transcribed into text and entered into the employer portal as a new concern. If the employee provides a mobile number, they will receive a text with their concern ID and temporary PIN, allowing them to follow up online at ShareAConcern.com. To protect anonymity, the voice recording is permanently deleted after transcription and is never provided to the employer.

Compliance & Security

Q: Does Share a Concern help us meet compliance requirements?
A: Share a Concern may help satisfy compliance requirements for ISO, SOC2, SOX, EU Whistleblower Mandates, and state-level reporting regulations, but employers should determine if it meets their specific needs.
Q: Is the system secure?
A: Yes. Share a Concern uses encryption and secure data handling practices to protect employee submissions and employer access. The platform is built with compliance and confidentiality in mind.
Q: Can employees truly remain anonymous?
A: Yes. We do not collect personally identifiable information unless an employee voluntarily provides their email or phone number for notifications. Employers will only see the details of the concern, not the identity of the employee.

Pricing & Billing

Q: What is the cost of Share a Concern?
A: Our plans start at $79 per month and are billed annually. Share a Concern PLUS, which includes additional features like phone reporting, costs $109 per month.
Q: Is there a free trial?
A: While we don’t offer a free trial, we provide a demo login where you can explore the employer portal and see how an active concern is managed.
Q: Do you offer refunds?
A: No, Share a Concern is a prepaid annual service. Once enrolled, refunds are not offered.
Q: Can we upgrade to PLUS later?
A: Yes! You can upgrade to Share a Concern PLUS at any time by accessing your employer portal. The upgrade will be prorated based on your existing subscription.